FREQUENTLY ASKED QUESTIONS
Ordering, payment methods
How can I place an order?
Easy! Just Add to Cart the products you like and click on the Checkout or Paypal buttons. If you are buying many products, click the Cart icon at the upper right corner of the page to start the checkout process.
Can I cancel my order?
Yes, contact us within 24 hours with your order number and explain why you would like to cancel your order. Here is our contact page Please understand that orders that have already been shipped cannot be canceled.
I ordered something but I want to change the order
Please, contact us within 24 hours with your order number. Here is our contact page. Please understand that orders that have already been shipped cannot be canceled.
What methods of payment do you accept?
All our prices are displayed depending on the country that you access the website from, but checkout prices are in CAD. We accept all major Credit Cards, Debit Cards and PayPal.
Is my personal information safe?
What size should I get?
Please read the description of each product and measure yourself to know the size. Please note that Asian sizes tend to be a bit smaller.
Returns and refunds
How can I return an item?
Please email us within 30 days of order date with your order number and explain why you would like to return your order. Here is our contact page. Our customer service team will review the return request and will send further instructions if the return is approved. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.